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PhocusWire's in-depth coverage of airports, featuring news, analysis, interviews, research and more on airport facilities, their use of technology, passenger experience and relationships with airlines.

alt="IATA sees appetite for digital IDs in new passenger survey" title="IATA sees appetite for digital IDs in new passenger survey"
News / Technology
IATA sees appetite for digital IDs in new passenger survey
By Derek Catron | October 26, 2023
IATA’s annual survey shows passengers want more speed and convenience at airports, prompting the trade association for world airlines to push for a program that uses digital IDs and biometric data.... Read More
alt="InterLnkd checks out with £1M investment" title="InterLnkd checks out with £1M investment"
News / Startups
InterLnkd checks out with £1M investment
By Linda Fox | October 24, 2023
InterLnkd provides technology that enables travel suppliers such as airlines and tour operators to earn revenue by selling fashion, beauty and other items to travelers. Read More
alt="TripStack onboards NokAir for virtual interlining technology" title="TripStack onboards NokAir for virtual interlining technology"
News / Technology
TripStack onboards NokAir for virtual interlining technology
By Linda Fox | October 19, 2023
The technology, called Self Connect for Airlines, enables carriers to retain customers who come to an airline website seeking a destination that the airline does not serve. Read More
alt="Alaska Airlines unveils Airline Venture Lab to address challenges" title="Alaska Airlines unveils Airline Venture Lab to address challenges"
News / Startups
Alaska Airlines unveils Airline Venture Lab to address challenges
By Linda Fox | October 9, 2023
Alaska's Airlines Venture Lab is looking to launch its first startup in 2024 and will focus on solutions to address friction in air travel. Read More
alt="Where are they now? Checking in with our Hot 25 Startups of 2019" title="Where are they now? Checking in with our Hot 25 Startups of 2019"
News / Online
Where are they now? Checking in with our Hot 25 Startups of 2019
By Morgan Hines | October 9, 2023
Sanctifly, Stay22, Lumo, Beyond, TravelPerk and GuestReady update PhocusWire on what they’ve been up to since they were named part of PhocusWire’s Hot 25 Travel Startups for 2019. Read More
alt="Uber CEO Dara Khosrowshahi optimistic about its travel future" title="Uber CEO Dara Khosrowshahi optimistic about its travel future"
News / Online
Uber CEO Dara Khosrowshahi optimistic about its travel future
By Morgan Hines | October 3, 2023
Uber has seen a positive response to travel features it launched in the United Kingdom and is looking for ways to continue to expand the services. Read More
alt="JetBlue files complaint against Amsterdam flight caps" title="JetBlue files complaint against Amsterdam flight caps"
News / Online
JetBlue files complaint against Amsterdam flight caps
By Donna M. Airoldi – Business Travel News | October 2, 2023
The airline filed a complaint with the U.S. DOT against the Netherlands and EU opposing upcoming flight caps at Schiphol Airport.   Read More
alt="3 key insights from aviation chiefs at the World Aviation Festival" title="3 key insights from aviation chiefs at the World Aviation Festival"
News / Distribution
3 key insights from aviation chiefs at the World Aviation Festival
By Linda Fox | October 2, 2023
PhocusWire recaps what the bosses of Emirates, IAG, TAP Air Portugal, Pegasus and IATA said about the hurdles aviation faces going forward during the World Aviation Forum 2023. Read More
alt="Airline ancillary revenue hit $69B in 2022, beating 2019 levels" title="Airline ancillary revenue hit $69B in 2022, beating 2019 levels"
News / Distribution
Airline ancillary revenue hit $69B in 2022, beating 2019 levels
By Linda Fox | September 28, 2023
The top five U.S. airlines - Alaska, American Airlines, Delta, United and Southwest - generated ancillary revenue of almost $23 billion from loyalty programs in 2022. Read More
alt="While no longer unexpected, the "cost" of air travel disruptions continues to rise" title="While no longer unexpected, the "cost" of air travel disruptions continues to rise"
News / Online
While no longer unexpected, the "cost" of air travel disruptions continues to rise
By Morgan Hines | September 26, 2023
Two new airline industry reports provide insights into how consumers feel about air travel disruptions and also the costs – both economic and environmental – that these problems bring.  Read More
alt="Travelers are placing more value on customer experience when considering air travel" title="Travelers are placing more value on customer experience when considering air travel"
News / Online
Travelers are placing more value on customer experience when considering air travel
By Morgan Hines | September 8, 2023
SITA's latest Passenger IT Insights report finds travelers becoming more comfortable with technology, particularly mobile apps, and also increased desire for technology that boosts sustainability for... Read More
alt="AI Insights: Generative AI across airline operations" title="AI Insights: Generative AI across airline operations"
News / Technology
AI Insights: Generative AI across airline operations
By PhocusWire | September 7, 2023
Lufthansa Digital Hangar's Christian Spannbauer answers our questions about the areas the airline group is applying generative artificial intelligence technology to. Read More
alt="As robotaxis start offering airport transfers, will OTAs be left behind?" title="As robotaxis start offering airport transfers, will OTAs be left behind?"
News / Online
As robotaxis start offering airport transfers, will OTAs be left behind?
By Alex Bainbridge - Autoura | September 6, 2023
Autonomous vehicles are transforming the transportation sector, potentially disrupting airport transfer services and posing challenges to OTAs. Read More
alt="You, Me & The Machine: The Phocuswright Conference 2023" title="You, Me & The Machine: The Phocuswright Conference 2023"
News / Online
You, Me & The Machine: The Phocuswright Conference 2023
By PhocusWire | August 17, 2023
Make plans to attend The Phocuswright Conference in November for Center Stage sessions featuring industry leaders along with dedicated programs for innovation, diversity, Young Leaders and... Read More
alt="Power of data and analytics in tackling travel disruption" title="Power of data and analytics in tackling travel disruption"
Opinion / Online
Power of data and analytics in tackling travel disruption
By Emily Weiss – Accenture | August 16, 2023
To prepare for disruption, airlines and airports can put innovative data and “applied intelligence” assets to use, unlocking significant value and driving the next level of performance. Read More
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