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PhocusWire's in-depth coverage of airports, featuring news, analysis, interviews, research and more on airport facilities, their use of technology, passenger experience and relationships with airlines.

alt="After successful test, SITA and Indicio accelerate digital travel ID" title="After successful test, SITA and Indicio accelerate digital travel ID"
News / Technology
After successful test, SITA and Indicio accelerate digital travel ID
By Mitra Sorrells | August 9, 2023
Following a pilot in Aruba, SITA and Indicio are expanding their work on decentralized identity solutions that enable passengers to create a digital version of their passport that is stored in a mobile... Read More
alt="Finnair, Swiss talk difficult distribution decisions, customer experience" title="Finnair, Swiss talk difficult distribution decisions, customer experience"
News / Technology
Finnair, Swiss talk difficult distribution decisions, customer experience
By Linda Fox | July 5, 2023
Finnair and Swiss executives joined the "Make Flying Fun" panel at Phocuswright Europe 2023 to discuss boosting digital engagement, distribution developments, sustainability and more. Read More
alt="Utu to accelerate growth through $33M funding and acquisition deal" title="Utu to accelerate growth through $33M funding and acquisition deal"
News / Technology
Utu to accelerate growth through $33M funding and acquisition deal
By Linda Fox | June 27, 2023
Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free shopping solution. Read More
alt="Amadeus takes stake in SAF innovator Caphenia" title="Amadeus takes stake in SAF innovator Caphenia"
News / Startups
Amadeus takes stake in SAF innovator Caphenia
By Linda Fox | June 12, 2023
The Germany-based company is working to produce synthesis gas, the combination of CO2 and water, used to make sustainable aviation fuel (SAF).  Read More
alt="AI Insights: Generative AI's impact on the shopping experience" title="AI Insights: Generative AI's impact on the shopping experience"
News / Technology
AI Insights: Generative AI's impact on the shopping experience
By PhocusWire | June 6, 2023
Amadeus chief technology officer Sylvain Roy answers our questions on how the company is working with generative artificial intelligence technology. Read More
alt="Visa wait times remain top concern at U.S. travel conference" title="Visa wait times remain top concern at U.S. travel conference"
News / Online
Visa wait times remain top concern at U.S. travel conference
By Johanna Jainchill – Travel Weekly | May 31, 2023
A meeting between destination leaders and officials from the State Department at U.S. Travel’s annual IPW conference is giving travel leaders hope that the backlog on long visa wait times will soon be... Read More
alt="Buttigieg warns airlines that a summer mess “can't happen again”" title="Buttigieg warns airlines that a summer mess “can't happen again”"
News / Online
Buttigieg warns airlines that a summer mess “can't happen again”
By Robert Silk – Travel Weekly | May 25, 2023
DOT secretary Pete Buttigieg said the Department of Transportation is ready to hold airlines' feet to the fire if this summer brings another "unacceptable" level of cancellations and delay rates. Read More
alt="Phocuswright Europe 2023: Airline customer experience and distribution developments" title="Phocuswright Europe 2023: Airline customer experience and distribution developments"
News / Distribution
Phocuswright Europe 2023: Airline customer experience and distribution developments
By PhocusWire | May 23, 2023
Hear from Lufthansa Group and Finnair executives at Phocuswright Europe on topics that include developments since last year, their initiatives towards NDC and away from Edifact and improvements to the... Read More
alt="Rise in mishandled baggage spotlights need for automation, study finds" title="Rise in mishandled baggage spotlights need for automation, study finds"
News / Technology
Rise in mishandled baggage spotlights need for automation, study finds
By Kathryn Walson | May 17, 2023
After more than a decade of declining rates, the incidence of mishandled bags shot up by 75% last year as airlines and airports grappled with a surge in passengers. Read More
alt="Blackstone to sell interest in travel tech’s IBS Software" title="Blackstone to sell interest in travel tech’s IBS Software"
News / Technology
Blackstone to sell interest in travel tech’s IBS Software
By Derek Catron | May 16, 2023
The private equity giant invested $170 million for a minority stake in IBS Software in 2015. It’s agreed to sell its interests to Apax Partners for about $450 million.   Read More
alt="Emirates to invest $200M to boost sustainability efforts" title="Emirates to invest $200M to boost sustainability efforts"
News / Technology
Emirates to invest $200M to boost sustainability efforts
By Linda Fox | May 11, 2023
The carrier, which plans to invest the funds over three years, claims this is the biggest financial commitment toward sustainability by any airline. Read More
alt="Amadeus sees growth across distribution and IT units" title="Amadeus sees growth across distribution and IT units"
News / Distribution
Amadeus sees growth across distribution and IT units
By Linda Fox | May 9, 2023
The company reported a 43% increase in group revenue to €1.3 billion with adjusted profit up 188% to €273 million for the three months ended March 31, 2023. Read More
alt="U.S. travel group urges funding to avoid airport chaos repeat" title="U.S. travel group urges funding to avoid airport chaos repeat"
News / Online
U.S. travel group urges funding to avoid airport chaos repeat
By Derek Catron | April 26, 2023
 The U.S. Travel Association is calling for infrastructure and technology investments, along with workforce development for air traffic controllers, pilots and other aviation workers.   Read More
alt="How optimizing operations can help air industry decarbonize" title="How optimizing operations can help air industry decarbonize"
Opinion / Technology
How optimizing operations can help air industry decarbonize
By Yann Cabaret - SITA | April 21, 2023
By looking to existing and emerging technologies to optimize operations to decrease emissions, aviation can make an impact today while longer-term solutions such as sustainable aviation fuels become... Read More
alt="smartryde-funding-api" title="smartryde-funding-api"
News / Startups
Japan’s SmartRyde raises $3.4M as it expands airport transfer marketplace
By Mitra Sorrells | April 9, 2023
Along with the funding, SmartRyde has created an API so online travel agencies and airlines can connect directly to its global network to easily offer pre-booked airport transfers in their booking... Read More
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