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generative AI

PhocusWire’s in-depth coverage of generative AI including ChatGPT, Bard and other solutions and how they are being used across the travel industry.

alt="Travel SEO in the world of AI “answer engines”" title="Travel SEO in the world of AI “answer engines”"
Opinion / Technology
Travel SEO in the world of AI “answer engines”
By Matthew Barker - Horizon Guides | September 29, 2023
After years of being cut out of the SEO action, is it wishful thinking to wonder if there’s a potential golden age for expert human-created content, provided it truly adds original perspectives and new... Read More
alt="Delta Air Lines on using AI throughout its business" title="Delta Air Lines on using AI throughout its business"
News / Technology
Delta Air Lines on using AI throughout its business
By Morgan Hines | September 28, 2023
 Delta's senior vice president and chief digital officer Eric Phillips shared some of the carrier’s AI strategy, citing a “digital thread" throughout everything it is doing. Read More
alt="Despegar rolls out generative AI trip planner, starting in Argentina" title="Despegar rolls out generative AI trip planner, starting in Argentina"
News / Technology
Despegar rolls out generative AI trip planner, starting in Argentina
By Mitra Sorrells | September 27, 2023
Travelers can use the planner to receive customized itineraries, put together packages that combine flights, accommodations and car rentals and receive recommendations of what to do in their... Read More
alt="CEO Spotlight - Brett Keller of Priceline" title="CEO Spotlight - Brett Keller of Priceline"
Interview / Online
CEO Spotlight - Brett Keller of Priceline
By Linda Fox | September 27, 2023
PhocusWire talks to Priceline CEO Brett Keller about the company's partnership with Google, the hype around generative artificial intelligence and treading its own path versus other Booking Holdings... Read More
alt="Accenture to pilot Amadeus Cytric Easy AI-powered chatbot" title="Accenture to pilot Amadeus Cytric Easy AI-powered chatbot"
News / Technology
Accenture to pilot Amadeus Cytric Easy AI-powered chatbot
By Michael B. Baker - BTN | September 26, 2023
Using Microsoft technologies including Azure Open AI Service's GPT models, Microsoft 365 and Teams, the AI assistant will be able help corporate travelers across their trip, including planning and... Read More
alt="Expedia Group builds generative AI into multiple products in its “Fall Release”" title="Expedia Group builds generative AI into multiple products in its “Fall Release”"
News / Technology
Expedia Group builds generative AI into multiple products in its “Fall Release”
By Mitra Sorrells | September 21, 2023
Among many other updates to its products and services for both travelers and industry partners, Expedia Group is partnering with travel influencers to offer short-form videos in the Expedia and... Read More
alt="Google increases AI functionality for travel" title="Google increases AI functionality for travel"
News / Technology
Google increases AI functionality for travel
By Jamie Biesiada – Travel Weekly | September 19, 2023
Bard users will be prompted to link to other Google accounts, giving the AI product the ability to summarize and answer questions about users' personal details, like upcoming travel arrangements. Read More
alt="AI Insights: Generative AI to enhance the guest booking and stay experience" title="AI Insights: Generative AI to enhance the guest booking and stay experience"
News / Technology
AI Insights: Generative AI to enhance the guest booking and stay experience
By PhocusWire | September 19, 2023
The Ascott's Tan Bee Leng answers our questions about the areas the hotel and serviced apartment company is applying generative artificial intelligence technology to. Read More
alt="9 months into the GPT Era, what has travel learned?" title="9 months into the GPT Era, what has travel learned?"
Opinion / Technology
9 months into the GPT Era, what has travel learned?
By Gilad Berenstein – Brook Bay Capital | September 13, 2023
  Travel tech investor and entrepreneur Gilad Berenstein shares his three main takeaways in the first year of generative AI’s widespread use in travel and other sectors.   Read More
alt="Klook unveils AI tool, social media focused affiliate program" title="Klook unveils AI tool, social media focused affiliate program"
News / Technology
Klook unveils AI tool, social media focused affiliate program
By Arvindh Yuvaraj - WiT | September 11, 2023
Klook plans to integrate its K.AI trip planning tool into its Things to do activity page. The company also hopes its Kreator affiliate program will bring conversions via social media. Read More
alt="STARTUP STAGE: Tango targets “mass affluent” travelers with AI-based booking platform" title="STARTUP STAGE: Tango targets “mass affluent” travelers with AI-based booking platform"
Interview / Startups
STARTUP STAGE: Tango targets “mass affluent” travelers with AI-based booking platform
By Mitra Sorrells | September 11, 2023
Tango combines artificial intelligence, machine learning and human curation to provide design, booking and servicing of hyper-personalized trips.  Read More
alt="Generative AI trip planning startup MindTrip raises $7M" title="Generative AI trip planning startup MindTrip raises $7M"
News / Startups
Generative AI trip planning startup MindTrip raises $7M
By Morgan Hines | September 8, 2023
MindTrip, set to go public in beta before year's end, seeks to help travelers discover, book and plan travel in one place. Read More
alt="AI Insights: Generative AI across airline operations" title="AI Insights: Generative AI across airline operations"
News / Technology
AI Insights: Generative AI across airline operations
By PhocusWire | September 7, 2023
Lufthansa Digital Hangar's Christian Spannbauer answers our questions about the areas the airline group is applying generative artificial intelligence technology to. Read More
alt="Automation, innovation, ChatGPT: The future for travel agents" title="Automation, innovation, ChatGPT: The future for travel agents"
Opinion / Technology
Automation, innovation, ChatGPT: The future for travel agents
By Michele Fitzpatrick – Eviivo | September 1, 2023
Travel agents of all types are using automation and other tech innovations to transform how they work with clients. Read More
alt="Are dynamic bundles for air travel personalization?" title="Are dynamic bundles for air travel personalization?"
News / Technology
Are dynamic bundles for air travel personalization?
By Norm Rose - Phocuswright Research | September 1, 2023
The evolution toward personalized pricing would require some underlying changes to the way personal profiles are created, stored and interact with the booking process. Read More
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