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alt="5 key takeaways from The Phocuswright Conference" title="5 key takeaways from The Phocuswright Conference"
News / Online
5 key takeaways from The Phocuswright Conference
By PhocusWire | November 17, 2023
Whether you were at the 2023 Phocuswright Conference in Fort Lauderdale, Florida, or whether you’ve taken interest from afar, there is plenty to catch up on after a string of panels, sessions,... Read More
alt="Travel customer service resilience in the age of climate disruption" title="Travel customer service resilience in the age of climate disruption"
Opinion / Online
Travel customer service resilience in the age of climate disruption
By Jeffrey Katz – Journera | October 27, 2023
While the increasing frequency of climate-related disruptions is inevitable, severely disappointed customers are not. Travel providers have access to the data that enables a real-time, proactive... Read More
alt="Sabre and CellPoint Digital team up for "milestone" partnership" title="Sabre and CellPoint Digital team up for "milestone" partnership"
News / Online
Sabre and CellPoint Digital team up for "milestone" partnership
By Morgan Hines | October 25, 2023
Sabre customers will have access to Cellpoint Digital’s payment services as part of their new partnership. Read More
alt="Cendyn acquires PushTech to build out CRM capabilities" title="Cendyn acquires PushTech to build out CRM capabilities"
News / Technology
Cendyn acquires PushTech to build out CRM capabilities
By Linda Fox | October 10, 2023
Barcelona-based PushTech offers a cloud-based customer data and CRM platform helping hotels with marketing, guest communications and loyalty. Read More
alt="From chatbot to top slot – effective use of AI in hospitality" title="From chatbot to top slot – effective use of AI in hospitality"
Opinion / Technology
From chatbot to top slot – effective use of AI in hospitality
By Richard Valtr – Mews | October 10, 2023
Hospitality needs to look past cost cutting to discover the ultimate value in artificial intelligence, bringing together dependable but inspiring service with optimized operations. Read More
alt="Tripla acquires BookandLink to boost hotel guest experience technology" title="Tripla acquires BookandLink to boost hotel guest experience technology"
News / Technology
Tripla acquires BookandLink to boost hotel guest experience technology
By Linda Fox | September 13, 2023
The acquisition will enable Tripla to speed up its development in Asia while boosting revenue for each company in their respective markets. Read More
alt="Hotel check-in and the new discipline of guest service management" title="Hotel check-in and the new discipline of guest service management"
Opinion / Technology
Hotel check-in and the new discipline of guest service management
By Mrunal Desai - Aavgo | July 24, 2023
The rapid progress of technology has opened a new world of creative thinking around what the future of guest check-in should look like. Read More
alt="Sojern expands travel marketing platform with acquisition of VenueLytics" title="Sojern expands travel marketing platform with acquisition of VenueLytics"
News / Online
Sojern expands travel marketing platform with acquisition of VenueLytics
By Mitra Sorrells | July 11, 2023
VenueLytics provides guest experience and data analytics tools to improve guest satisfaction and loyalty, increase direct bookings and drive ancillary revenue. Read More
alt="Bringing aviation in line with other consumer-facing industries" title="Bringing aviation in line with other consumer-facing industries"
Opinion / Technology
Bringing aviation in line with other consumer-facing industries
By Meir Hadassi Turner – GO7 | July 6, 2023
Airlines need to invest in digital transformation to realize the power of personalization and better earn the loyalty of travelers and drive long-term growth and profitability.   Read More
alt="Study reveals low take-up of AI among European hotels" title="Study reveals low take-up of AI among European hotels"
News / Distribution
Study reveals low take-up of AI among European hotels
By Linda Fox | July 5, 2023
The Booking.com-Statista European Accommodation Barometer reveals that 23% plan to use the tools in the next six months, but two-thirds have no plans to use AI in their businesses. Read More
alt="Capital One acquires digital concierge, Velocity Black" title="Capital One acquires digital concierge, Velocity Black"
News / Technology
Capital One acquires digital concierge, Velocity Black
By Derek Catron | June 2, 2023
 Capital One is enhancing its travel offerings with the acquisition of Velocity Black. Read More
alt="Hotels of the future will need to learn to harness data" title="Hotels of the future will need to learn to harness data"
Opinion / Technology
Hotels of the future will need to learn to harness data
By Klaus Kohlmayr – IDeaS | May 18, 2023
We all shop, work and interact differently. The greatest opportunity for hotels today is to leverage the digital data being collected from guests around the world.   Read More
alt="How ChatGPT levels the playing field for travel companies" title="How ChatGPT levels the playing field for travel companies"
News / Technology
How ChatGPT levels the playing field for travel companies
By Derek Catron | May 4, 2023
ChatGPT’s relative simplicity has benefited travel companies ranging in size from Expedia to Sailsquare, an Italy-based sailing cruise marketplace that used the tool to monitor communications on its... Read More
alt="Thynk lands $13M for hotel sales and operations tech" title="Thynk lands $13M for hotel sales and operations tech"
News / Startups
Thynk lands $13M for hotel sales and operations tech
By Linda Fox | April 14, 2023
The investment will speed up research and development as well as being put towards expansion in Europe, America and the Middle East. Read More
alt="Disney World" title="Disney World"
Opinion / Online
Should everyone jump on the dynamic pricing bandwagon?
By Frank Belzer – ICON Park | March 31, 2023
While Disney has launched one of the most complex dynamic pricing systems, these can create unintended consequences for companies that don’t plan carefully.   Read More
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