A year ago European air travel was in meltdown as post-pandemic travel demand spelled chaos for the industry.
Column inches were devoted to lost baggage, lengthy airport queues, missed and canceled flights and the difficulty of hiring and training staff quickly enough to cope with customer volumes.
Fast forward to summer 2023 and the hope is that airlines and airports have had a chance to reset, implement new technology and processes and provide travelers with a better experience.
But that’s not all the air transport industry has on its agenda. Airlines continue to work with legacy distribution technology even as the new distribution capability (NDC) technology standard begins gain traction.
The International Air Transport Association (IATA) has laid out its roadmap to get to modern airline retailing by 2030, and as part of that a consortium of IATA-member airlines has been established to speed up the move to an offer-and-order world.
Hear from Lufthansa Group and Finnair executives at Phocuswright Europe on topics that include developments since last year, their initiatives towards NDC and away from Edifact and improvements to the customer experience.
Moderated by PhocusWire senior report Linda Fox, the panel includes:
- Tamur Goudarzi Pour - chief commercial officer, Swiss International Air Lines
- Rogier Van Enk - senior vice president, customer engagement, FinnairPhocuswright Europe 2023Executive Panel: Making flying fun again or at least predictable.