As quarantines swept across the globe, the process of digital transformation accelerated right alongside for many industries.
On-demand service apps found their hockey stick growth curves. Health club memberships were replaced by Peloton bicycles and virtual class subscriptions. Contactless became the new standard in service and hospitality.
So, as the industry enters a period of uncertainty but with some degree of hope on the horizon, due to the gradual rollout of vaccines across the globe, which technologies and models will have staying power and which will fade as we move beyond the pandemic?
Rachel Barger, senior vice president of global enterprise sales at Cisco Systems, spoke at The Phocuswright Conference 2020 about technology trends emerging from the periods of lockdown and what they mean for the travel industry.
The full interview with PhocusWire's Kevin May is listed below.